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One of the oldest and most trusted household brands in the bedding industry!
They even created a mattress collection – Serta Perfect Sleeper – that targets the 5 most common sleep problems and became the only official mattress of the National Sleep Foundation.
Winning awards like Consumer Digest Best Buy and Women’s Choice Award year after year mean that when you buy one of their mattresses it’s not just sorta comfortable, it’s Serta comfortable!
Best For People Who
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- 1 Editor's Rating: Is Serta Perfect Sleeper a Good Mattress?
- 2 Serta Perfect Sleeper - Layer by Layer
- 3 Serta Mattress Story
- 4 Serta Mattress FAQs
- 4.1 Where is Serta mattress headquartered?
- 4.2 Is Serta mattress on QVC?
- 4.3 Does a Serta mattress offgas?
- 4.4 Which Serta mattresses are double-sided and can be flipped?
- 4.5 What is the firmest mattress Serta makes?
- 4.6 What are the Serta mattress sizes?
- 4.7 Is Beautyrest made by Serta?
- 4.8 How long Do Serta mattresses last for?
- 4.9 Did Serta mattress get a recall?
- 4.10 What is the Serta Perfect Sleeper trial period?
- 4.11 What is the Serta mattress warranty?
- 4.12 How is Serta mattress customer service?
- 5 An Open Letter to Serta Mattress
- 6 Top 3 Alternatives to Serta Perfect Sleeper
Editor's Rating: Is Serta Perfect Sleeper a Good Mattress?
Serta Perfect Sleeper Mattress scored an overall rating of 65.5%!
Scoring within the 60-69% range means that it’s a solid product – it should meet all your needs.
There are 2 categories that total 10 factors: Product (6) and Company (4). Find out more about what each factor means here!
No bonus points assigned this time around.
Serta Perfect Sleeper - Layer by Layer
According to the National Sleep Foundation, the five most common sleeping problems are:
1) Tossing and Turning
2) Lack of Support
3) Sleeping Too Hot or Too Cold
4) Partner Disturbance
5) Mattress Roll-Off & Sagging
Are you suffering from any these? I’m pretty familiar with 1 through 4…
Serta partnered up with the National Sleep Foundation and engineered the Perfect Sleeper mattress to help address these problems, and later became the official mattress of the foundation.
Weighing in at 92 pounds with an 80” (L) X 60” (W) X 13.75” (H) frame, this Queen-sized, Innerspring Perfect Sleeper has 5 different layers!
But first, let’s talk about the cover.
Since 2005, Serta has been making open-flame resistant products – one of these creations is the FireBlocker System.
The outer layer quilt is made of a proprietary blend of fire-resistant fiber that helps isolate fires and slows its’ spread on the mattress, giving more time for one to escape to safety and call for help.
This does NOT mean that it is fire-proof. A very, very small amount of products do not actually burn in the flames.
Watch this bedroom fire test video – courtesy of Wales Fire and Rescue Service.
It took just 30 seconds for the smoke to be unbearable and only 2 minutes for the whole room to burn up.
Mattresses and bedding are very flammable. According to the National Fire Protection Association,
“Mattresses and bedding ranked second among items first ignited in home fire deaths for years.”
In case you’re curious, upholstered furniture ranks first.
1) don’t smoke in bed – it’s the leading cause of bedroom fires, and
2) turn off all heat source (Eg. portable heater) when you go to sleep or leave the room.
No need to buy a mattress topper, as this particular mattress comes with one already built-in.
With an extra inch of Serta’s advanced bedding technologies in their supportive memory foam, this pillow top helps soften up the mattress and relieve any pressure points on the body, resulting in a comfortable, deep sleep throughout the night.
The Serta Comfort XD Foam is designed to minimize the impact of motion, so you don’t have to ever worry about disturbing your partner’s sleep, and vice versa!
All foam material are CertiPUR-US Certified, which is a standard that all mattress manufacturers across the country should have.
It means that their foam products have been tested and approved for low emission off-gassing and have no harmful chemicals, like mercury, lead or any of the heavy metals.
Waking up in a puddle of sweat in the middle of the night, or from an unquenchable thirst as if you walked through a desert is never fun.
To prevent overheating from happening, a ½ inch of breathable, cool twist gel memory foam helps with reducing tossing and turning at night by allowing for airflow, which keeps your body at an optimal temperature for sleeping.
As someone who tends to overheat a lot, especially in the hot summer months, I really appreciate this feature.
Another layer of CertiPUR-US Certified foam to support the body and cushion the layers. Nothing too special here.
With the custom support 886 coil system, each steel coil innerspring is individually wrapped and placed in a staggered pattern on the inside of the mattress.
Not only does it give you a certain level of flexible support as your body moves, but also encourages proper spinal alignment while you dream away.
Of course, this also depends on your sleeping position, but if you stick to sleeping on your back or side, then this coil system will further reduce any cricks in the neck, stiff shoulders or backaches.
I have rolled off the bed before when I was younger, and it was a rude awakening!
That’s where the edge foam encasement comes in handy! There are extra-deep foam blocks placed along the interior edges of the mattress, allowing you to use the space at the edge of the bed without it sagging.
Serta Mattress Story
Founded in 1931 in Hoffman Estates, Illinois, Serta Mattress is the largest mattress manufacturer in America, and is available in more than 150 countries around the world!
Not many people know this, but you’ve probably slept on a Serta mattress at one point in your life.
Yes, because they’re one of the biggest mattress providers to many well-known, international hotel groups, including Hilton, Marriott, Best Western, Intercontinental, Choice and Omni.
Well, then you’ve slept on a Serta! They even have an exclusive Bellagio at Home bedding collection, so you can bring back a little piece of Sin City heaven back home with you.
Serta Mattress History
1931 was also the year their flagship mattress – Serta Perfect Sleeper – was first released.
Since then, Serta introduced many other “firsts” in the sleep industry to the world, including iComfort Sleep System, continuous coil innerspring design, meeting federal flammability standard, being the official mattress of the National Sleep Foundation and more.
Check out their 85+ years of history below!
Serta has been around for a long time and has grown into an enormous company. Thus, the corporate history and relationships are a bit complex.
In short, after a series of declaring bankruptcy, mergers and acquisitions, Serta Simmons Bedding, LLC (“SSB”) – the parent company of both Serta and Simmons – was acquired by Advent International – a private equity firm – in 2012.
In September 2018, Serta Simmons Holdings announced the closing of their merger with Tuft & Needle. This is a pretty smart strategy to elevate their digital presence and modernize their brand to stay competitive with the next generation. Kudos!
Serta Counting Sheep
How can we forget about the famous Serta Counting Sheep?!
These adorable, talking sheep debuted in 2000, are in over 20 commercials and they even have their own line of Serta Counting Sheep collectible plush toys! They became such an icon that they were inducted into American Advertising Federation’s Advertising Hall of Fame 8 years later.
I really like #5 – the sensitive one. He’s been in love 16 times, likes to walk in the pasture and makes origami sheep for all of his counters! Which one is your favorite?
Serta Winning Awards
Serta won the Women’s Choice Award for the most recommended mattress, pillow and box spring brand from 2014 to 2018,
The Women’s Choice Award was established in 2010 to
“simplify [busy females’ lives] by identifying the best products, services and healthcare facilities, which would allow her to spend less time researching and struggling over choices in today’s cluttered marketplace – and more time focusing on what really matters.”
Their methodology consists of
1) survey results from tens of thousands of women across the country, and
2) product ratings on a set criteria by a focus group.
Serta was also named Consumers Digest Best Buy Recommendations for both the Perfect Sleeper and iComfort mattress collections.
Their methodology is quite rigorous too!
Consumers Digest compares information given by the manufacturer to their 4 basic criteria.
If they pass, then the product is ranked on 8 more factors, which filters out a lot of items. Finally, their staff does one more assessment – by either using it themselves and/or reading 3rd party reports (government or independent reviews..etc).
So, yes, getting these awards actually mean a LOT!
Serta Mattress FAQs
The head office is still at Hoffman Estates, IL.
They encourage customers to write to them, so here’s their mailing address:
Customer Service Department
3 Golf Center, #392
Hoffman Estates, IL 60169
You pretty much “made it” when you can get on QVC – a well-known shopping channel – but for Serta, this is just another notch on their belt!
QVC, which stands for Quality Value Convenience, was established in 1986 and broadcasts daily to more than 350 million households that span across 7 countries: US, UK, Germany, Japan, Italy, China and France. Unreal.
Lori earned the royalty title because she created 400+ products, received 120+ patents, and is just a natural on TV. With her first product – earring organizers – she sold 2,500+ units in 2 minutes!
No wonder she has her own show on QVC (called Clever & Unique Creations) for over 18 years!
I wonder how many mattresses she can sell if QVC put her on Serta.
Just about everything in your home will off-gas. And, yes, it’s not the healthiest thing for you.
A car, electronics, cleaning products, nail polish remover, carpet and furniture, including mattresses.
Because most modern day products are made with chemicals.
Offgassing is the release of gas that’s trapped in the material used to make the product. In mattresses, it’s usually the polyurethane foam.
Some people just don’t like the scent, but offgassing can also be odorless. So, how can you protect yourself and your family from a new bed?
If you want it to go away faster, try opening all the windows and put it directly in the sunlight.
Also, make sure the mattress you’re considering to buy only uses CertiPUR-US certified foam or other similar certifications, OR uses natural/organic material like cotton, wool or latex.
There aren’t too many nowadays, but they do still exist.
Most people don’t want the hassle of flipping or rotating their mattresses every 3-6 months, so mattress providers stopped manufacturing two-sided mattresses.
In fact, it was Simmons’ Beautyrest brand that introduced the industry first “no flip” mattress in 2000, and then all the other brands are followed suite quickly after.
Here are the 3 Serta mattresses that are still made double-sided today!
Note that they are all hotel-grade beds
Serta manufactures and offers their mattresses in all 6 standard sizes from Twin, Twin XL, Full, Queen, King and California King. Measurements below!
No, but there is a connection.
Beautyrest is the flagship brand of Simmons Bedding, which is a sister company of Serta, but they continue to operate as two separate and distinct business and brands.
Do you remember those commercials where someone drops a heavy bowling ball on the mattress?
It was popular in the 1990’s and brought back in 2006.
Regardless of which brand, a good rule of thumb to replace your mattress once every 7-10 years.
The lifetime of the mattress depends on a) the material used to make it, b) how well it’s made, c) how much you use it and d) how well you care for your bed.
Are you using a mattress protector or cover?
Are you cleaning it when you need to?
Are you making sure that your four-legged friends are careful while on your bed?
*Remember that the warranty period has nothing to do with how long the mattress can last for!!
Here are some rough metrics:
- Innerspring can last for 7-10 years
- Hybrid can last up to 10-15 years
- Memory foam and Latex lasts the longest, about 10-25~ years
As part of Serta’s warranty package, they tell you how to better care for your mattress to extend its lifetime.
The voluntary recall happened in 2008, over a decade ago, so don’t worry if you’re looking to buy a Serta today.
What exactly happened?
Well, about 6100 units were affected, specifically the ones manufactured between November 2007 and May 2008, and had to be recalled.
The reason was that that batch failed to meet the open flame test, which is a mandatory federal standard for all mattresses.
The voluntary recall proves that Serta is about safety first!
Unfortunately, there is no trial period for the Perfect Sleeper from Serta themselves.
This is not keeping up with industry standard – I’m hoping they’ll recognize this and change offer this in the future.
Serta has many retailers, so perhaps the place you bought it from will offer a sleep trial!
Depends on the model, but 10 years at a minimum!
It’s easy – you can start a warranty claim right on their website.
You can call their dedicated product warranty line at 1 -888 -557- 3782 from Monday to Friday, 9am to 5pm Eastern Standard Time.
Like other warranty policies, they only cover the standard manufacturing defects. No warranty ever covers normal wear and tear, any damages you inflicted on the product – intentional or not – or your comfort preference.
If you feel like it’s too firm or soft for your liking, best to refund or exchange it while you still can.
Here are the measurements for sagging or body impression that qualify for warranty claim according to the type of mattress:
- Innerspring or Quilted Hybrid = >1.5”
- Foam or Non-Quilted (Smooth Top) Hybrid = >0.75”
Remember to read these legal documents beforehand so that you fully understand what you’re getting yourself into.
I really like that Serta has their entire warranty policy uploaded online for all the read – this tells me that they are being transparent!
There are a total of 5 ways to get in contact with Serta:
For General Inquiries: 1-888-557-3782.
They are opened from Monday to Friday, 9am-5pm Eastern Standard Time.
You can submit your enquiry through their website’s contact form.
They say they’ll get back to you within 2 business days, but they got back to me a lot faster! Usually, the next business day while on a weekend and within a few hours during the weekday.
They encourage customers to write to them, so do it!
Customer Service Department
3 Golf Center, #392
Hoffman Estates, IL 60169
Physical Store Locations
They are all around the world, or at least their retail partners are. Find the closest one to you using their store locator, or just do a quick google search.
Social Media Channels
I know that most companies have an online presence, but I always wonder if they are actually active and will respond back to comments and messages. Well, I can tell you that Serta did not disappoint!
An Open Letter to Serta Mattress
You’re much respected for your 85+ years of experience in the bedding industry.
Being the largest mattress manufacturer in the US, being the official mattress of the National Sleep Foundation and bringing a lot of “firsts” to the sleep industry aren’t easy feats!
I like that you’re forward-thinking and have merged with Tuft & Needle to enhance your online presence and reach a younger audience.
I also appreciate that your products are across the globe in physical store locations, so I can test it out before buying.
In my humble opinion, this is what I think you can do to improve:
A) More Information on Website
Not only detailed descriptions about the products, company and return/warranty policies but also placed in very obvious places without us needing to dig it up.
This way we can make decisions on our own and in peace without needing to ask for more information.
B) Showcase Charitable Efforts
I don’t see any mentions of collaborating with charities or non-profits by way of donating products or volunteering time, which has fast become a standard for most mattress companies.
Maybe you do, but you’re just not telling the world – why not? If you don’t, maybe it’s time to start 🙂
C) Brand Makeover
It’s a bit difficult to connect with the Serta brand, because it feels like a big, faceless corporation.
The Serta Counting Sheep are adorable, but it doesn’t tell me about the people behind the business.
Top 3 Alternatives to Serta Perfect Sleeper
Nest Bedding Alexander Hybrid
Headquartered in Albany, CA, all Nest Bedding mattresses are made-to-order in their 45,000 squarefoot manufacturing plant in Phoenix, AZ.
They offer a lifetime warranty, 100 nights for you to test the bed out and created the industry-first lifetime comfort guarantee! There are also 10+ physical showrooms throughout the country for people can go and try it out first.
Nest makes many different models, but one worthy to note is the Nest Bedding Alexander Hybrid.
Try it out!
I mean, how can you go wrong with the support of the innerspring coils and the soft, quick-to-bounce-back ability of memory foam?!
Recommended for people who typically sleeps hot, prefers to lie on their side or back and want firmness options.
Lucid Memory Foam Mattress
Looking to furnish your guest room, kid’s bedroom or a college student’s dorm room with a simple yet effective bed?
This Lucid Memory Foam Mattress could be the one! Recommended for people who are back and side sleepers with smaller frames, and want to be economical.
Established in 2003, Lucid offers a variety of firmness options – Firm, Medium Firm, Medium Plush and Plush – as well as mattress types – Memory Foam, Hybrid and Latex.
People all over North America are able to easily access this brand as they have partnerships with giant retailers in every major city.
The only thing that’s a bummer is that their sleep trial is only 30 days, but at least it’s no questions asked. Oh, and they are designed in the US but made overseas, if you care about that.
Recommended for people who are of a small to medium build that have a co-sleeper, easily overheats and sleeps in different positions throughout the night.
A newer established boxed-bed e-retailer, Lull started in November 2015.
They are known for their innovative 3-layer foam that regulates body temperature, pressure point relief and solid support for your spine.
Based in Santa Barbara, CA, they exclusively sell online with free shipping to all 50 states of America.
Unfortunately, it is not available for purchase outside of the US just yet.
The Lull mattress offers a 100-day sleep trial along with a 10-year warranty.
If you want to return your purchase within 100 days, they will come and pick up the product from your residence free of charge.