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What does lucid mean?
According to the Oxford Dictionary, lucid is defined as
“aware of dreaming, and able to control events consciously”
So, how does a mattress with that name stand up to its definition?
Let’s find out in this lucid mattress review!
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- 1 Is Lucid a Good Memory Foam Mattress?
- 2 Lucid Mattress - Layer by Layer
- 3 Lucid Mattress: Return, Warranty, Shipping & More!
- 4 Lucid Mattress FAQs
- 5 Lucid Mattress Company
- 6 An Open Letter to Lucid Mattress
- 7 Top 3 Alternatives to Lucid Mattress
Is Lucid a Good Memory Foam Mattress?
Lucid Mattress scored an overall rating of 69%!
Scoring within the 60-69% range means that it’s a solid product – it should meet all your needs.
Lucid Mattress - Layer by Layer
This 70-pounder, 10-inch Plush Memory Foam is Lucid’s best selling mattress.
Works great with an adjustable base, the 10” memory foam is offered in the standard sizes.
Twin, Twin XL, Full, Queen, King and Cali King, and comes in two firmness options.
- Medium-Firm – better for back sleepers, Lucid’s firmness scale = 8/10
- Plush – better for side sleepers; Lucid’s firmness scale = 5/10
Today, we’re looking at the plush!
Simple yet supportive, this mattress only has two layers: 3” of gel memory foam on top of 7” of support foam.
Let’s break it down even further.
Lucid Mattress’ unique fabric cover blend uses premium Tencel – that is 10% Tencel lyocell and 90% polyester.
This material lets you sleep soundly at night without overheating.
I’m sure we’ve all woken up in a hot, sweaty fashion before. Not my favorite thing in the world, and I think you feel the same.
What is Tencel?
This material is commonly used in everyday products like baby wipes, clothing, towels, medical dressing and even conveyor belts.
What is Lyocell?
Commonly referred to as a cotton alternative, lyocell is made of wood pulp from natural forests and plantations.
It’s a known sustainable, bio-degradable material because it recycles and reuses water and solvent in its production process.
Benefits of Tencel:
- Absorbs moisture to keep you cool and dry
- Limits bacteria growth – hypoallergenic
- Strong and flexible yet light, soft and smooth to the touch
- Naturally wrinkle-free
- Minimal static charge
This is the soft layer that tailors to your body’s every curve and relieves pressure points while you sleep.
So, you don’t wake up with any soreness or pain.
The gel is infused in the memory foam so it can help regulate body temperature and prevent any overheating.
This foam is also CertiPUR-US certified, just like the base layer underneath it.
As with all memory foam, it has a natural motion-isolation ability.
So, you don’t have to worry about spilling your favorite cup of coffee on the bed, or waking up your partner at 4am to use the restroom.
You know, whichever one is more important to you 😉
A full 7 inches of high-density base foam makes up the bottom support.
This is great for keeping your spine in neutral alignment while you get your nightly rest!
This support foam is also CertiPUR-US certified, so you can rest assured that only safe material with no to low harmful emissions are used.
Lucid Mattress: Return, Warranty, Shipping & More!
Other than the mattress, what are the other (non-physical) things that come with it like?
You know, the important stuff, like this:
Untested but can support around 300 lbs.
They currently do not test their mattresses for weight limits, but the customer service team said 300 lbs should be fine.
Most mattresses are able to hold up 250 lbs comfortably, so I’m confident that Lucid is similar.
The Lucid mattress comes in the 6 standard sizes: Twin, Twin XL, Full, Queen, King, and California King.
Let’s look at more detail together!
There are 3 main ways to communicate with Lucid directly:
- Phone number: 1 (888) 975-8243
You can call them any time from 9am-5pm MST on Monday to Fridays
My FB messages didn’t seem to be sending right away (it’s probably the server on my end) so it took a while for me to get a response.
However, I found that the answers to my questions were more comprehensive and thorough when compared to their email support.
For those who like Live Chat, I would use FB Messenger as a substitute.
- Email: online @ lucidmattress.com
They got back to me pretty quickly!
I submitted my questions on a Sunday, and the next morning they had already replied to me. That was the longest I ever had to wait via email.
During business hours, they responded to my emails within just a few hours. The speed is
- HQ office – 1525 W. 2960 S. Nibley, UT 84321
Bonus! Though I doubt anyone will let you in without a booked appointment. Won’t blame you for trying though!
Overall, their customer service is not bad, but I wasn’t blown away by it.
I found that through email, they didn’t seem to like going into detail with their responses, so you might want to prompt for specifics.
Perhaps, due to the sheer volume of enquiries, it may be impossible for them to get back to everyone with very thorough answers – not sure!
If you have a situational question or want more detail, I suggest to call them directly.
I know, not very on par with industry standards of a 100 or 120-day sleep trial.
- they will accept returns with no questions asked for a full refund
- unlike other companies, they don’t force you to try it out for 30 days first. You have the flexibility to return it the moment you decide it’s not the right bed for you.
Note that it needs to be in its original packaging in order to be accepted as a return. If you opened it, then you can exercise your warranty.
How to Return?
- Initiate contact
Email the Customer Service team at online @ lucidmattress.com or call them at 1 (888) 975-8243 to ask for a refund within the first 30 days of delivery.
- Attach a copy of your receipt or Order ID
- They will give you 2 options:
- If you haven’t opened it yet, then you can mail it back with a prepaid shipping label that they’ll send you.
- If you opened it already, then you can either pay out of pocket for mattress removal (they don’t offer that service) OR prove that you donated the expanded mattress to a local charity under the ‘Lucid Mattress’ name.
If unboxed, for the sake of convenience and good karma, I’d donate it. I mean, what can they do with my used mattress anyway?
They were offering 25 years but has since shortened to 10 years for what I can only assume as economical reasons.
Just like the “Lucid by Linenspa” naming convention, some websites may not have updated this information yet.
In short, you can only file a claim for manufacturer defects. If the claim is successfully accepted, Lucid will either replace the mattress or issue you a full refund.
How to make a Warranty Claim:
Generally, a pretty intuitive process, though they don’t give out the details on their website. Instead, watch this warranty instruction video that Lucid Mattress made themselves!
You will need a:
- copy of the sales receipt or Order ID number
- high-resolution camera to take 3 photos – your phone’s camera should be good enough
- tape measure or ruler
- straight broom handle – to measure the mattress
- one other person
Claim your Warranty in 6 Easy Steps:
- Take everything off the mattress so that it’s bare.
And, I mean EVERYTHING – pillows, sheets, topper, protector, blankets…etc. You want to be able to see the brand’s logo.
- [PHOTO 1] Take a picture of the entire bed on its base.
Don’t crop out any part of the product!
- [PHOTO 2]
With the broom handle across the bed,
a) measure the indentation of the mattress with your ruler or tape measure
b) have a friend take a photo at mattress level
Remember to do the dip gently and not to press down with more force than you need to!
- Remove the mattress from the base
- [PHOTO 3] Take one more picture of just the base with the bed removed
- Email all 3 photos with sales receipt/Order ID Number to warranty @ lucidmattress.com
Currently, it’s free shipping within the 48 contiguous states.
Orders are processed pretty quickly – usually 24-48 hours – and after 5-7 business days, it should arrive at your doorstep.
Thanks to their well-positioned warehouse locations on the west and east coast, we don’t have to wait too long to get our new mattress.
If the shipment is delayed or they can’t ship it, you’ll be notified or fully refunded.
You can track your package and get order status updates after you purchased the item by clicking on the link in your confirmation email or entering your assigned tracking number on the carrier’s website.
No, no and no 🙁
But they do have a good explanation of why not.
It is because of their ‘no-frills’ nature that they are able to offer such amazing value to customers, like me and you.
If they tacked on any of the premium services, then the price would probably not be as affordable.
They are a proud recipient of the CertiPUR-US certification.
Participating companies with CertiPUR-US products need to be reassessed each year and are subjected to random testing.
Having this logo signifies that the foam in the product is safe to use – no harmful chemicals, like lead, formaldehyde or mercury, and has minimal off-gassing.
If a mattress provider doesn’t have the CertiPUR-US logo for their foam mattresses, you probably wouldn’t want to buy from them!
Lucid Mattress FAQs
For those not too familiar with the Lucid brand, check out the frequently asked questions below!
A lucid mattress takes about 1-2 days to inflate.
Like most vacuum-sealed, compressed mattresses, it’ll take up to 48H or so for it to fully expand.
Watch this video to see how easy it is to unbox not only the mattress but some of Lucid’s other products too!
To clean a lucid mattress cover, you can conveniently unzip and throw it in the wash.
But, with the actual mattress itself, the only way is to spot clean!
Use a damp cloth with some soap and let it air dry at room temperature. Do not, I repeat, do NOT submerge it in water.
If you’re worried about spills or stains, definitely use a mattress protector.
Personally, I don’t have a protector because I use a mattress topper and follow a ‘no food or drink (besides water) in the bedroom’ rule.
If anything happens, a sullied topper is much cheaper to replace than a moldy mattress!
Lucid Mattresses are made…NOT in the US.
There’s not much stated on their website – a pattern I’ve noticed.
My first guess is…not in America. At least not 100% made in the US. Certainly not at such a reasonable price!
Based off of Malouf’s website, their parent company, it states that:
“The company manufactures its products in China, Egypt, France, Italy, India, Portugal and the United States.”
As with other well-known companies *ahem* Apple *ahem*, the product is typically designed in the US but manufactured overseas in countries where labor costs are much lower.
The results are a lower price tag for all!
Now, a higher price tag doesn’t necessarily mean that it’s a higher quality item, just like how a lower price doesn’t always equate to bad quality.
In the case of buying a mattress, I think it really depends on what you’re looking for.
Yes, you can sleep on your Lucid mattress before 48 hours.
In fact, you can sleep on it as soon as it has reached the maximum size.
Now, that’s pretty subjective (and not recommended by Lucid).
Maybe you’ve never seen the mattress at its full size before, so you’re not sure. That’s OK – you can probably still use it without any worries.
Remember that you can put it on any surface – from a traditional box spring or slatted base to a modern platform or an adjustable base to a space-conscious metal grid.
Just avoid the floor – not that it would affect the quality!
Yes, Lucid mattress has fiberglass.
It’s a layer coated underneath the premium Tencel cover for fire resistance.
Funny, how they don’t detail this on their product specs…so how did I found out? Through their customer service team, of course!
Here are the details of the Lucid Mattress Recall:
- Date: February 2019
- Product: Lucid Folding Mattress
- Units Affected: 86,000~
- Issue: Did not meet fire resistance standard
- Remedy: Giving out FREE fire-resistant folding mattress liner
So, if you’re just looking at the memory foam mattress, no worries there!
Lucid Mattress Company
Lucid Mattress is made by Linenspa, a subsidiary of Malouf.
A bit complicated, I know.
Let me explain the connection between Malouf, Linenspa and Lucid!
Malouf is a Logan, Utah-based luxury bedding company that was founded by Sam & Kacie Malouf.
Back in 2003, the newlyweds embarked on their first shopping trip for bedding.
Astounded by the exorbitant price tag of bed sheets, the Maloufs got creative. They bought overstocked linen at cheap prices and resold them for a profit.
Currently, Kacie is a consultant to the company while Sam takes on the role of CEO.
He is the face of the company and has received several accolades for his leadership, like Glassdoor’s 2018 Top CEO Award (#23!) and Ernst & Young’s 2017 Entrepreneur of the Year Award in the Utah region.
Since 2003, the company has expanded exponentially.
To date, Malouf employs over 200 staff members, owns 2 behemothic warehouses on both coasts (Logan, UT & Lenoir, NC) for faster shipping, and has 4 physical showrooms in North Carolina, New York, Mississippi and Nevada.
Malouf is also a pretty decent employer offering all the staples of a silicon valley tech company and more!
Their Utah headquarter office provides gourmet lunches prepared by a company chef and a 2-floor gym with a full-sized basketball court.
On top of that, they got 972 rooftop solar panels that power 80% of the building’s energy needs, and a modern chic interior that reminds you of a high-fashion photoshoot.
I’m very impressed!
Just their office space alone makes me want to work there! No wonder they were listed as one of Inc. Magazine’s Best Workplaces for 2018!
Poised for growth, they recently announced their ambitious plans to expand into over 50 countries across the globe by the end of 2019!
Under the Malouf brand, they sell pillows, bed linen, mattress protectors, mattress toppers and bed frames, while their mattresses were mostly sold under another name: Linenspa.
What’s the relationship between Linenspa and Lucid?
While Linenspa started out exclusively selling just mattresses, they have now expanded to a whole gamut of products from toppers and pillows to linen and more.
Whereas Lucid’s focus is on mattresses, adjustable bases, foam furniture, and headboards.
There is definitely some overlap in product offerings, but they operate as two separate and distinct brands now.
You can still see some outdated websites using “Lucid by Linenspa” instead of just “Lucid.” Other than that, there’s not much online linking these names together.
I have no idea why they don’t want to be seen as a family.
I mean, Malouf has such a great story and embodies such a philanthropic culture that both Lucid and Linenspa would benefit from association with each other.
For example, Malouf started their non-profit, charitable arm – Malouf Foundation – in 2016 to fight for noble causes like child trafficking, supporting abuse victims, environmental concerns, health issues and more!
By way of donating products as well as employees’ time to help fundraise!
Anywho, I digress.
Lucid launched in September 2016 – a full 13 years after Malouf was founded.
With 15+ years in the industry under their belt, this bedding veteran brings a wealth of knowledge and experience that many of the new bed-in-a-box up-and-comers may not!
An Open Letter to Lucid Mattress
I think you’ve done alright since you came into existence back in 2016.
In just a few short years, you’ve established yourself as one of the leaders in the bedding industry and are known to deliver quality mattresses with many different options at an affordable price.
Your international reach has been delightfully noted, especially due to your partnerships with retailer giants across North America. Your parent company – Malouf – has even more accolades and mentions under the leadership of Sam Malouf.
With your customers’ needs at heart, you’ve won awards and have been in numerous mentions on social media and in the press. Kudos!
I understand that you chose affordable pricing over premium service, so, with that in mind, here are some ways you can be even better:
a) Link Lucid (and Linenspa) to Malouf
Right now, both brands are faceless – why not show that it’s tied to Malouf’s excellent leadership, culture, history and core values? It’d make me feel more connected to you.
b) Update your website
For example, the unavailable sizes: Olympic Queen, Short Queen and Full XL are still on there. Let’s take that off to avoid any misunderstandings.
c) Add more information about the product and policies
Before I make any big purchases, I do a LOT of research.
I want to know the nitty-gritty details of the return policy, refund process and what exactly I’m buying before I make the purchase.
Getting the information upfront plays a big part in my decision-making.
d) Use Facebook Messenger as your live chat
I like the instant messaging feature for customer service.
For others like myself, who prefer or are used to some sort of live chat feature, FB Messenger can be a great substitute, so highlight it!
e) Keep up with industry trends
A longer sleep trial (100-120 nights) and warranty period (15-25 years) would be ideal. It’ll give me peace of mind when I’m putting down my hard-earned money.
It’ll also be consistent with what other brands are offering.
Like I said, off to a great start, just a few tweaks to get better. Beds for the whole family, indeed!
Top 3 Alternatives to Lucid Mattress
Nest Bedding Alexander Hybrid
***Currently out of stock. In the meantime, check out the Nest Bedding Flip instead. An exclusive deal***
They offer a lifetime warranty, 100 nights for you to test the bed out and created the industry-first lifetime comfort guarantee! There are also 10+ physical showrooms throughout the country for people can go and try it out first.
Nest makes many different models, but one worthy to note is the Nest Bedding Alexander Hybrid.
Try it out!
I mean, how can you go wrong with the support of the innerspring coils and the soft, quick-to-bounce-back ability of memory foam?!
Recommended for people who typically sleeps hot, prefers to lie on their side or back and want firmness options.
Serta Perfect Sleeper Mattress
Try the Perfect Sleeper Mattress!
It’s made from Serta – a longstanding and reputable brand in the bedding industry – and is the official mattress partner of the National Sleep Foundation.
With a sophisticated coil system and layers of memory foam, it’s designed to tackle the most common sleeping problems, it has won many awards like Consumer Digest Best Buy and Women’s Choice Award.
100% made in the USA, Serta offers a 10-year warranty but no sleep trial. But you can always go into any physical store to try before you buy.
Recommended for people who suffer from:
- Tossing and Turning
- Lack of Support
- Sleeping Too Hot or Too Cold
- Partner Disturbance
- Mattress Roll-Off & Sagging
A newer established boxed-bed e-retailer, Lull started in November 2015.
They are known for their innovative 3-layer foam that regulates body temperature, pressure point relief and solid support for your spine.
Based in Santa Barbara, CA, they exclusively sell online with free shipping to all 50 states of America.
Unfortunately, it is not available for purchase outside of the US just yet.
The Lull mattress offers a 100-day sleep trial along with a 10-year warranty.
If you want to return your purchase within 100 days, they will come and pick up the product from your residence free of charge.